What Information We Collect and Why
When you open an account, we collect the details needed to verify your identity — name, contact number, and a valid government-issued ID. Every payment action, whether you load your account wallet via GCash, move funds through Maya, or transfer via InstaPay, creates a transaction record
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tied to your account. We keep these records to process payouts correctly, resolve disputes, and meet any reporting obligations that apply under local law. We also collect device and session data — your browser type, IP address, and in-app activity — to detect unusual login behaviour
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and protect your account from unauthorised access. We do not sell your personal data to third parties. Where we share data with payment processors or identity-verification partners, we do so only to the extent needed to complete your transaction or confirm your eligibility. Data retention periods
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depend on the nature of the record and the requirements of applicable law in the Philippines. You may request a copy of the personal data we hold on your account at any time by contacting our support team through the channels listed on this page. Availability
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of all services described here depends on local law and is subject to eligible players only.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.